Returns and Refunds:
30-Day Money-Back Guarantee:
IDT offers a conditional 30-Day Money-Back Guarantee. If Product does not perform as specified on the IDT website (www.IDTelectronics.com) or on any IDT printed advertising, Customer may return Product and Product must be received back to IDT’s office within thirty (30) days of delivery date of order, with a written explanation of the reason for the return, for a refund of the purchase price.
However, Customer must contact IDT via telephone and be willing to troubleshoot the issue on the phone before IDT will allow for the return of Product, so that IDT can be sure that the product was installed and set up correctly. IDT must issue an RMA number in order to accept return of product.
If Customer returns equipment without contacting IDT beforehand and receiving an RMA number, or if Customer returns equipment for any reason other than the fact that it did not perform as indicated on the IDT website or on IDT printed advertising, or if Customer returns Product after the 30-day return period, then IDT will refuse receipt of the returned product and no refund will be given.
If IDT issues an RMA number, allowing return of Product, if said Product is returned with damages, whether due to shipping damage or whether done by Customer, IDT reserves the right to charge Customer for said damages. Therefore, it is recommended that Customer purchase insurance when shipping. All charges due to damages described in this paragraph will have the terms of Net 30 days. IDT will not accept returns for any other reason and will not accept any returns after this 30-day period.
IDT will refund the order amount, less 15% restocking fee (at our discretion) and shipping charge, within seven (7) days of receiving the equipment back from Customer, in like-new condition, and if RMA number was issued. IDT will refund via original payment method or via check, at our discretion. However, the typical method of refund is the same as the method of payment.