Privacy Policy

Inter-Dimensional Technologies, Inc. (IDT Electronics)

Last updated: October 24, 2026

At IDT Electronics, we respect your privacy. We believe you should know what information we collect, how we use it, and when we share it.

Information We Collect

When you purchase a product, request support, or contact us, we may collect your name, company name, mailing address, telephone number, email address, order details, and other information needed to assist you.

Our website also uses cookies and related technologies, as explained in our Cookie Policy.

How We Use Your Information

We use customer information to:

  • Process orders, payments, and shipments.
  • Provide technical support and customer service.
  • Communicate about orders, service requests, and product updates.
  • Notify customers of important product issues, including security concerns, firmware updates, and problems that could affect product operation or data collection.
  • Maintain business records and improve our products and services.
Sharing Your Information

We do not sell or rent customer contact lists or provide customer information to other companies for their own marketing purposes.

We may share information with service providers when necessary to process payments, ship orders, operate our website, or deliver communications. We may also disclose information when required by law.

Customer References: Occasionally, prospective customers ask to speak with existing customers about their experiences with our products. We will share your name, company name, email address, or telephone number for this purpose only after receiving your explicit permission.

Similarly, we may ask permission to publish customer feedback or testimonials. When identifying a person, we generally use their first name, last initial, and company name, as agreed with the customer.

Important Product Notifications

We may contact customers by email about important issues affecting products they have purchased, including security vulnerabilities, critical firmware updates, and known technical problems.

These product-related communications are separate from optional marketing emails. Because some issues could affect equipment reliability or result in the permanent loss of collected data, we encourage customers to maintain an accurate contact email address.

Text Messaging (SMS) Privacy and Terms

If IDT Electronics offers text messaging services, customers who expressly agree to receive text messages may receive:

  • Order confirmations, shipping information, and order status updates.
  • Technical support and service request updates.
  • Callback confirmations and estimated response times.
  • Important product-related notifications, including security, firmware, or operational advisories.

Consent may be obtained through an optional website opt-in checkbox, verbally during a conversation, or through another explicit opt-in method. Providing a telephone number or placing an order does not, by itself, constitute consent to receive text messages.

SMS Terms:

  • Message frequency may vary.
  • Message and data rates may apply.
  • When the SMS service is active, reply STOP at any time to unsubscribe from text messages.
  • Reply HELP for assistance, or contact us by phone or email.
  • SMS participation is optional and is not required to purchase our products or receive customer support.

The text messages described here are intended for order information, customer support, and important product-related notifications, not promotional advertising.

SMS Privacy: We do not sell or share mobile opt-in information or text message consent with third parties or affiliates for their own marketing or promotional purposes. Our telecommunications and messaging service providers may process telephone numbers and messages only as needed to deliver communications on our behalf.

Protecting Your Information

We take reasonable steps to protect customer information against unauthorized access and misuse. We retain information as needed to provide services, maintain business records, and meet legal obligations.

Questions or Requests

If you have questions about this policy, wish to correct your information, or have a privacy-related request, please contact us by phone or email.

We may update this policy as our business or services change.

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